Refund Policy
At CareMedica, customer satisfaction is a priority and the brand works to ensure every product meets defined quality standards.
This Refund Policy explains when returns or replacements are possible, how to raise a request, and what
timelines apply for refunds and cancellations.
Refund & Return Policy
At CareMedica, your satisfaction is our priority. If you receive a product that doesn't meet our standards, we are here to help with a transparent return process.
1. Eligibility for Returns
You may request a return or replacement within 2 days of delivery if:
The product is damaged, defective, or expired.
You received an incorrect item.
The item is unused, unopened, and in its original packaging with all seals intact.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Opened personal care or intimate products.
Items with broken seals or missing packaging.
Free samples, trial packs, or promotional items.
3. How to Request a Return
Contact us via email or our 'Contact Us' page within 2 days of delivery.
Our team may request photos or videos to verify the issue.
Once approved, we will arrange a pickup or guide you on shipping the item back.
We will ship a replacement after verification. If a replacement is unavailable, a full refund will be processed.
4. Refund Timelines
Initiation: Refunds are initiated within 5–7 business days after we verify the returned product.
Credit: The amount may take an additional 5–10 days to reflect in your bank account/source account.
5. Cancellations
Before Shipping: You may cancel your order at any time before it is shipped.
After Shipping: Orders cannot be cancelled once shipped. However, you may request a return after delivery if the product is eligible.
6. Contact Us
For any return or refund assistance, please write to us at support@thecaremedica.com.
Last updated: November 2025. We may update this return policy from time to time. We will notify you of any changes by posting the new policy on this page.
Customers Question & Answers
At Caremedica, we believe that wellness starts with understanding, compassion, and natural solutions.
Didn't Get Your Answer?
Please send us any questions or product inquiries you may have.
A product is eligible if you receive it in damaged, defective, expired, or incorrect condition, and if it is unused, unopened, and in its original packaging with all tags and accessories intact.
Return or replacement requests must be raised within 7 days of delivery; requests made after this window may not be accepted as per the policy.
For hygiene and safety reasons, certain categories such as opened or used personal care items, intimate products, items with broken seals, and free samples or promotional items are non returnable, except where they are damaged, defective, or incorrectly supplied.
You can contact the support team through the Contact Us page or via email within 2 days of receiving your order, and you may be asked to share photos or videos to help verify the issue before approval.
Once the returned product is received and verified, refunds are typically initiated within 5–7 business days, with additional time depending on your bank or payment provider for the amount to reflect in your account.