Refund Policy
At CareMedica, customer satisfaction is a priority and the brand works to ensure every product meets defined quality standards. This Refund Policy explains when returns or replacements are possible, how to raise a request, and what timelines apply for refunds and cancellations.
Refund & Return Policy
At CareMedica, your satisfaction is our priority. If you receive a product that doesn't meet our standards, we are here to help with a transparent return process.
1. Eligibility for Returns
You may request a return or replacement within 2 days of delivery if:
The product is damaged, defective, or expired.
You received an incorrect item.
The item is unused, unopened, and in its original packaging with all seals intact.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Opened personal care or intimate products.
Items with broken seals or missing packaging.
Free samples, trial packs, or promotional items.
3. How to Request a Return
Contact us via email or our 'Contact Us' page within 2 days of delivery.
Our team may request photos or videos to verify the issue.
Once approved, we will arrange a pickup or guide you on shipping the item back.
We will ship a replacement after verification. If a replacement is unavailable, a full refund will be processed.
4. Refund Timelines
Initiation: Refunds are initiated within 5–7 business days after we verify the returned product.
Credit: The amount may take an additional 5–10 days to reflect in your bank account/source account.
5. Cancellations
Before Shipping: You may cancel your order at any time before it is shipped.
After Shipping: Orders cannot be cancelled once shipped. However, you may request a return after delivery if the product is eligible.
6. Contact Us
For any return or refund assistance, please write to us at support@thecaremedica.com.
Customers Question & Answers
At Caremedica, we believe that wellness starts with understanding, compassion, and natural solutions.
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