Privacy Policy
At CareMedica, your privacy is taken seriously and the information you share is treated with respect and
responsibility. This Privacy Policy explains what data is collected, how it is used, how it is protected, and what choices and
rights you have, so you can use CareMedica services with confidence.
Your data, handled with care
Introduction
We treat your data with absolute respect, and we understand that what you share with us matters. Our privacy policy explains how we collect, use, store, and protect your personal information when you use our services. This document aims to be transparent about our data practices and your rights regarding your personal data.
By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws and regulations. This privacy policy applies to all users of our services, regardless of location.
We believe in being clear and open about how we collect and process data. This policy provides detailed information about what data we collect, why we collect it, how we use it, and the choices you have regarding your information. We encourage you to read this policy carefully to understand our practices.
Information We Collect
We collect various types of information to provide and improve our services. This includes information you provide directly, information collected automatically, and information from third-party sources. The types of information we collect include:
Personal Information: When you create an account or use our services, we may collect personal details such as your name, email address, phone number, postal address, and payment information. This information is necessary to provide you with our services and communicate with you.
Usage Information: We automatically collect information about how you interact with our services, including your device information, IP address, browser type, pages visited, and the time and date of your visits. This helps us understand how our services are used and improve user experience.
Location Data: With your permission, we may collect and process information about your actual location through GPS, WiFi, or other technologies. This allows us to provide location-based services and personalized content.
How We Use Your Information
We use the information we collect for various purposes, all aimed at providing, maintaining, and improving our services. The primary purposes for which we use your information include:
We use your information to provide and deliver the services you request, process transactions, and send you related information including confirmations and invoices. We also use your data to communicate with you about updates, security alerts, and support messages.
Your information helps us personalize your experience, understand how you use our services, and develop new features and functionality. We analyze usage patterns to improve our services and provide content and features that match your interests and needs.
We may also use your information for security purposes, to detect and prevent fraud, abuse, and illegal activity, and to enforce our terms and conditions. Additionally, we use aggregated or de-identified data for research and analytics purposes.
Data Protection & Security
The security of your personal information is extremely important to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your data.
We use industry-standard encryption technologies to protect data transmission and storage. Our systems are protected by firewalls and regularly monitored for potential vulnerabilities and attacks. We also conduct regular security audits and assessments to ensure our practices meet current standards.
Access to personal information is restricted to employees, contractors, and agents who need to know that information to process it on our behalf. These individuals are bound by strict confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your information.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that are stored on your device. We use cookies to understand how you use our services and to personalize your experience.
The types of cookies we use include essential cookies that are necessary for the operation of our services, preference cookies that remember your settings, analytics cookies that help us understand how visitors interact with our services, and marketing cookies that track your online activity to help advertisers deliver more relevant advertising.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in certain circumstances to provide and improve our services, comply with legal obligations, and protect our rights and interests.
We may share your information with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers have access to personal information only to perform their tasks and are obligated not to disclose or use it for any other purpose.
We may also disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency. Additionally, we may share information to protect the rights, property, or safety of our company, our users, or others.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Your Rights
You have certain rights regarding your personal information, and we are committed to respecting those rights. Depending on your location and applicable laws, you may have the following rights:
Access and Portability: You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You can update some of your information directly through your account settings.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions such as when we need to retain the information for legal obligations or legitimate business purposes.
Objection and Restriction: You have the right to object to our processing of your personal information or request that we restrict the processing in certain circumstances. You can also opt-out of marketing communications at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Last updated: November 2025. We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.
Customers Question & Answers
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CareMedica may collect information you provide directly (such as name, contact details, and payment information), data about how you use the website (like pages visited and device details), and certain technical information such as IP address and browser type.
Your information is used to provide and improve services, process and deliver orders, communicate about account or order updates, enhance website experience, improve security, and carry out analytics and service improvements.
CareMedica does not sell or rent your personal data, but may share it with trusted service providers (for example, payment processors, logistics partners, or IT providers) who help operate the service, as well as when required by law or to protect rights and safety.
Technical and organisational measures such as encryption, secure servers, access controls, and regular security reviews are used to help protect your personal information from unauthorised access, alteration, or misuse.
Depending on applicable law, you may have rights such as accessing, correcting, or requesting deletion of your data, objecting to certain processing, or opting out of marketing communications, as explained in the Privacy Policy.
