Refund Policy

CareMedica – Refund, Return & Exchange Policy

At CareMedica, we are committed to ensuring complete customer satisfaction. Our mission is to provide the highest quality products while making your shopping experience smooth and worry-free. If you face any issues with your order, our support team is always ready to assist you.

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Return & Exchange Conditions

• Return or exchange requests must be made within 2 days of receipt of product(s).

• Product(s) must be unused, unworn, with tags, and in original packaging.

• The original invoice/receipt must be included with the return.

• Product(s) must be received in a sellable condition to qualify.

• Items sent back without prior confirmation will not be accepted.

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Non-Returnable / Non-Exchangeable Items

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For hygiene and safety reasons, the following products are not eligible for return or exchange unless defective or wrongly delivered:

• Adult diapers & baby diapers

• Underpads

• Wipes (all types)

• Masks

• Medical gloves

• Catheters

• Urology products

• Nebulizer machines

• Blood pressure monitors

• Anti-sore mattresses

• Personal care & baby care products (creams, lotions, etc.)

• Custom or personalized items

• Gift cards

Damaged, Defective, or Wrong Product

• If you receive a product in damaged condition, with a defect, or different from your order, please contact us within 24–48 hours of delivery.

• Keep all packaging materials for inspection.

• Our Customer Care team will guide you through the return/replacement process.

• Once the returned product passes Quality Check (QC), we will either send a replacement or process a refund.

Damaged Packaging at Delivery

• If the external packaging appears damaged or tampered, please do not accept the delivery.

• Note the issue on the courier delivery sheet and inform us immediately.

• Once the package is returned to our warehouse, we will send you a fresh replacement.

Refund Policy

Refunds are only applicable in the following cases:

1. Cancellation before shipment.

2. Return of defective/damaged/wrong product (after QC approval).

3. When an exchange cannot be completed due to out-of-stock items.

Refund Timelines

• Prepaid Orders

  • Credit Card: 5–7 working days

  • Debit Card/Net Banking: 7–14 working days (subject to bank processing time)

• Cash on Delivery (COD) Orders

  • Refunds will be issued via bank transfer only.

  • Customers must provide:

    • Bank account number

    • Account holder’s name

    • Bank name & branch

    • IFSC code

    • PAN number / Cancelled cheque

⚠️ Note: We do not provide cash/cheque refunds.

Exchange Policy

• We offer a 2-day exchange window.

• Exchanges are subject to availability.

• If the requested product is unavailable, we will issue a refund to your original payment method.

• Replacement delivery will take 7–10 business days after QC approval.

Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order, provided they have not been dispatched.

• To cancel, please contact us at info@advikmnc.com.

Shipping Policy

• Orders are processed within 1–2 business days.

• Delivery typically takes 3–7 business days, depending on your location.

• Tracking details will be shared once your order is shipped.

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Contact Us

• 📞 Customer Care: +91-8708309978

• 📧 Email: info@advikmnc.com

At CareMedica, your satisfaction is our top priority. We are always here to help you with any questions or concerns about your order.

Refund  Timeline

We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse.
You will be notified via email once your refund is processed.

Please note: Actual receipt of funds depends on your bank’s processing timelines.